Privacy Policy

We take your privacy seriously and are committed to protecting your personal data.

This web page outlines what information we use when you visit this website (https://ludlowbrewery.co.uk) and how we protect your personal data.

You may also want to review our Website Terms & Conditions page.

Changes to our privacy policy

Our privacy policy is subject to periodic review and amendments, any changes are effective from the time they are updated on this page.

This page was last updated on 1st October 2023.

Our company Information

Name: Ludlow Brewing Company Ltd

Company Registration Number: 05671772

Our contact details

If you have any enquiries about privacy and your data, you can contact us using the details below.

Address: The Railway Shed, Station Dr, Ludlow SY8 2PQ.

Phone Number: 01584 873291

Email: admin@ludlowbrewery.co.uk

Links to external websites

Our website contains links to external websites. We cannot take any responsibility for the content on these sites and how they handle your personal details. We encourage you to review their privacy policies.

The type of personal information we collect

We currently collect and process the following information:

Personal Data

  • Email address.
  • First and last name.
  • Phone number.
  • Billing and postal addresses.

Usage Data

Usage data is collected automatically when you access our website.

This may include information such as your Internet Protocol (IP) address, the device you are using, the device’s operating system, the web browser you are using, the web browser version, the pages you visit, the time of your visit and other diagnostic data. We may also collection information that you web browser sends when accessing the website.

Tracking Cookies

We use tracking cookies to track the usage of our website. This allows us to analyze and improve our service. You can disable these by visiting our cookie settings web page.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you, for one of the following reasons:

  • When ordering on the website.
  • When signing up for email updates.

We use the information that you have given us to:

  • To process orders on our website and despatch products to you.

How we store your personal information

Your order information is securely stored on our website. This is retained, so you can view any past orders that you have performed.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us using our contact details listed earlier on this page.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using our contact details listed earlier on this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

Our ICO Registration Number: ZA252356

The ICO’s address: Information Commissioner’s Office. Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk